In short: we collect only what is needed to run your account and the simulator, we never ask for financial or identity documents, we do not sell your data or show ads, and you can delete your account at any time.
Who we are and scope
This Privacy Policy explains how Fytrade (“Fytrade”, “we”, “us”) collects, uses, stores and protects your personal data when you use the Fytrade mobile application for Android and iOS (the “App”) and this website (together, the “Services”). It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
Fytrade is an educational market simulator. We do not offer broking or investment services and we do not process real money.
Data we collect
| Category | What it includes | Source |
|---|---|---|
| Account information | Mobile number and/or email address, display name, username, optional bio. If you sign in with email, a password stored only as a one-way cryptographic hash. | You |
| Verification data | One-time passcodes (stored only as a hash and deleted after expiry or use). | Generated by us |
| Simulated activity | Virtual balance, simulated orders, positions, holdings, stop-loss/target levels, watchlist and virtual transaction history. | Your use of the App |
| Community content | Posts you publish, and the profiles you follow. | You |
| Technical data | IP address and request logs, used for security and troubleshooting. | Automatically |
| Device information | Device platform (Android or iOS), operating system version, manufacturer, model, memory (RAM) size, app version, and a random install ID created by the App. We do not read your advertising ID, IMEI, serial number or device name. | The App |
| On-device data | Your sign-in session token and app preferences (for example, theme), stored locally on your device. | The App |
We do not collect PAN, Aadhaar, bank account, card or UPI details, demat details, government IDs, precise location, contacts, photos, microphone or camera data, or health data.
How we use your data
- To create and secure your account and verify your sign-in.
- To run the simulator — maintaining your virtual portfolio, orders and history.
- To display your community posts and public profile (display name, username, bio).
- To respond to support requests, reports and grievances.
- To keep the Services secure, prevent abuse and fix problems.
- To understand which devices and operating system versions people use, so that we can test on and support them.
- To comply with applicable law and lawful requests from authorities.
We process your personal data on the basis of your consent, which you give when you create an account, and for the legitimate uses permitted under the DPDP Act. You can withdraw consent at any time by deleting your account.
What we never do
- We do not sell, rent or trade your personal data.
- We do not show ads or use advertising or third-party analytics SDKs.
- We do not track you across other companies’ apps or websites.
- We do not use your data to make automated decisions with legal or similar effects.
Sharing and service providers
We share personal data only with service providers that help us run the Services, under contracts that require them to protect it and use it only on our instructions:
- Cloud hosting — our servers and database are hosted in India (Mumbai region).
- SMS delivery — if you sign in with your mobile number, your number is shared with an SMS provider solely to deliver your one-time passcode.
Market data providers supply price information to our servers; they do not receive your personal data. We may also disclose information where required by law, court order or a lawful request from a government authority, or to protect the rights and safety of our users.
Your community posts, display name, username and bio are visible to other users of the App.
Data retention
We keep your account data for as long as your account is active. When you delete your account, we delete your account information, simulated activity and community posts within 30 days, except where we must keep limited information to comply with law or resolve disputes. Server logs are kept for up to 90 days. Expired one-time passcodes are deleted automatically.
Security
We use industry-standard safeguards, including encryption in transit (HTTPS/TLS), hashed passwords and passcodes, rate limiting, and restricted access to production systems. No system is perfectly secure, but we work to protect your data and will notify you and the Data Protection Board of India of a personal data breach as required by law.
Your rights
Subject to the DPDP Act, you have the right to:
- access a summary of the personal data we hold about you and how it is processed;
- correct, complete or update your personal data;
- erase your personal data by deleting your account — see how to delete your account;
- withdraw your consent at any time;
- nominate another person to exercise your rights in the event of your death or incapacity; and
- seek redressal of grievances.
To exercise these rights, write to support@fytrade.in from your registered email address or mention your registered mobile number. We respond within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.
Children
The Services are intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
Where your data is stored
Your data is stored and processed on servers located in India. If we ever transfer data outside India, we will do so only as permitted under applicable Indian law.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page with a new “Last updated” date and, for material changes, notify you in the App.
Contact and grievance officer
For any questions or grievances about this policy or your personal data, contact our Grievance Officer:
Grievance Officer, Fytrade
Email: grievance@fytrade.in
General support: support@fytrade.in
We acknowledge grievances within 24 hours and aim to resolve them within 15 days.