How to request deletion
- Send an email to support@fytrade.in with the subject “Delete my Fytrade account”.
- Send it from the email address registered with Fytrade, or include the mobile number registered with your account.
- We may ask you to confirm the request to make sure it really comes from you.
- We will confirm by email once your account has been deleted.
What is deleted
When your account is deleted, we permanently delete:
- your account information — mobile number, email address, display name, username, bio and password hash;
- your simulated activity — virtual balance, orders, positions, holdings, watchlist and transaction history; and
- your community posts and follows.
Timelines and retention
Deletion is completed within 30 days of a verified request. Server logs that may contain your IP address are automatically deleted within 90 days. We keep information beyond these periods only where we are required to by law, and only for as long as that requirement applies.
Deleting your account cannot be undone. You are welcome to create a new account later, which will start with a fresh virtual balance.
Deleting some data only
If you want to keep your account but delete some data, you can reset your virtual portfolio from within the App, delete your own posts in the community, or write to support@fytrade.in and tell us what you would like removed.